Senior Product Designer

• Challenge yourself to execute the research and design of premium, forward-thinking experiences for Qantas Loyalty’s Member & Program team.
• Flexible ways of working – hybrid model with 3 days onsite
• Full-time permanent opportunity based at our Head Office in Mascot, Sydney

Working in Qantas Loyalty is exciting and fast moving. We love what we do and look forward to what we might create for the future. Being part of a business that’s constantly changing challenges us to think and move on our feet quickly. Our agile way of working enables us to be responsive to business requirements and helps us to deliver exceptional outcomes. By taking the time to recognise and reward our members, we build stronger relationships with the people who matter most.

We are on the hunt for a seasoned Senior Product Designer to execute research, UX and UI design on Qantas Loyalty’s digital offerings. Product designers at Qantas drive UX strategy and interaction design to create products that engage and inspire. We are looking for someone with a strong understanding of design thinking, human-centred design and research methods. A key differentiating factor in this role is that we are looking for someone who can help drive design, as well as product strategy across an integral part of the loyalty business.

The ideal candidate will be an innovative problem solver, self-starter, and strong collaborator who excels in a fast-paced environment. They will work with other designers, product managers and developers to ensure all aspects of our design solutions are intuitive, consistent, accessible and align with the goals of the project.

This is a unique opportunity in a hands-on role where the successful candidate will be primarily responsible for producing and executing Product Design deliverables from user research and validation through to wireframing, prototyping and ideation as well as UI style guides, high-fidelity mockups, etc. We’re looking for someone who is highly motivated and a strategic thinker, capable of working with product owners to drive the product and design roadmap.

A typical day in this role will include:

• Acting as the ‘voice of the customer’ within the team, ensuring that appropriate research, design and insights underpin design solutions.
• Planning, conducting, and leading whiteboarding, sketching and ideation workshops.
• Collaborating with program designers, product managers and technical teams to create user-focused designs informed by research, product strategy and technical capabilities across the business.
• Prototyping solutions in various levels of fidelity and interactivity, and iterate on them based on user and stakeholder feedback.
• Conducting user research including various forms of in-person, focus group, remote/unmoderated research, surveys and customer validation.
• Visual design and high-fidelity prototyping and mockups from wireframes ready to be exported to developers.

To be successful in this gig, you will bring the following skills and experience:

• 5+ years of design experience - taking ownership, driving understanding, and delivering solutions that exceed expectations with strong storytelling skills across discovery as well as delivery.
• Background or experience in design strategy and driving design and/or product roadmaps and conversations.
• Beautiful design aesthetic focusing on function while marrying compelling graphic design.
• Strong background in crafting wireframes, information architecture, storyboards, sitemaps and screen flows.
• Excellent analytical and problem-solving skills as well as a solid understanding of user-centred design principles.
• Strong working knowledge of design tools and frameworks: Figma, Miro, analytics, user testing platforms and A/B testing platforms. 
• A strong portfolio, showcasing your experience across User Research, Prototyping, UX/UI Design and CRO.
• Experience in an agile team utilising scrum methodologies.
• Demonstrated ability to build relationships with senior stakeholders across all levels of the business and work autonomously with these stakeholders.
• Impeccable attention to detail in deliverables, and confidence in your ability to present them to internal stakeholders, inc. c-level suite, and clearly articulate your design decisions.
• Proven ability to effectively communicate insights and recommendations to senior executives in a clear and concise manner, in both written and verbal formats.
• Ability to influence decision-makers with empirical and analytical data as a source of truth.
• Ability to ask the right questions to get the ideal outcomes!

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on the 8th of March

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.