Customer Service Stories

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What first brought you to Qantas, and how did your career journey unfold? I joined Qantas in 2014 as an Indigenous School Based Trainee while completing my VCE. I first heard about t

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Joining the Flying Kangaroo Before joining Qantas, I had spent more than ten years in the aviation industry. Qantas was always my ultimate goal because the Flying Kangaroo represents more

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From Postie to Customer Service Agent: Why I Came Back to Qantas What drew me to the CSA role I first joined the Qantas Group in Melbourne as a Customer Service Officer with Jetstar. Aft

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A Qantas Life: Sonia Tourany’s Career Journey I’ve been with Qantas for 27 years and a First Host since the role was introduced in 2007. My job is to make sure everything runs smoothly

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A Qantas Life: Fiona Daw’s Career Journey From apprentice chef to departure aide, Fiona Daw’s career at Qantas is a story of growth, adaptability and lifelong passion. “I was born on

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When you come into the Qantas Lounge, the first thing we want you to see is a big smile. It’s always nice to be greeted by a familiar face – some of our Frequent Flyers come in two or t

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People travel for all sorts of reasons and it's great to be a part of that; helping them get away on their journey or welcoming them back when they get home is really rewarding.On a typic

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At school I was known as "the future flight attendant" because I was so sure that's what I wanted to do. As a kid I'd be given toy cars as gifts and I'd fly them around the room, so my pa

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Across the Group, we have many examples of generations working together. Nizar and Sarina Mikhael are one father-daughter duo who know exactly what it’s like, working together as Customer Ser