Learning & Development Manager Quality & Standards

• Lead the quality, governance, and continuous improvement agenda for learning across the Qantas Group  
• Drive excellence in standards, evaluation, and learning effectiveness  
• Fulltime, permanent opportunity based at our Mascot Campus 

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and can-do attitude. We’re resilient and strong, and work hard to make sure we’ll be right. 

Learning and Development is a high priority for the Qantas Group. As we continue strengthening our learning ecosystem, our Group L&D function is focused on delivering consistent, high quality, technology enabled learning solutions that support our people and enable safe, efficient operations across the business. This role plays a critical part in defining and governing the standards that ensure learning is effective, compliant, and aligned to business needs. 

As the Learning & Development Manager Quality & Standards, you will lead the development, implementation, and governance of learning quality frameworks across the Qantas Group. This includes leading quality assurance activities, establishing consistent standards, driving continuous improvement, and ensuring learning programs meet regulatory, legislative, and business requirements. 

You will partner closely with the Learning Manager Technology, working together to ensure learning solutions are high quality, data driven, and operationally effective. This role also provides strategic insights and performance reporting to senior leadership, using quality metrics such as NPS, CSAT and benchmarking data to guide decision making. 

What you will bring to the role :

• A minimum of 5+ years’ experience in a Learning & Development, Quality, or Compliance leadership role, ideally within a large, complex, highly regulated organisation  
• Advanced expertise in developing and governing learning quality frameworks, including standards, KPIs, assurance processes and audit cycles  
• Deep knowledge of quality methodologies, such as Lean, Six Sigma, ISOaligned approaches or equivalent, with demonstrated application in learning or operational environments  
• Strong analytical capability, including the ability to interpret NPS, CSAT, operational metrics and learning quality insights to identify trends and drive strategic improvements  
• Demonstrated experience conducting quality audits, compliance reviews, and gap analyses, with the ability to translate findings into actionable improvement plans  
• Exceptional communication and influencing skills, with proven ability to engage and uplift stakeholders at all levels, including senior operational leaders  
• Strong leadership capability, including coaching, developing and leading specialist quality roles (such as Principal Advisers)  
• Demonstrated capability to lead change, embed new processes, manage resistance, and drive adoption across multiple sites or business units  
• Tertiary qualifications in Learning & Development, Quality, Business, Human Resources, or related fields 

Why Qantas? 

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options.  
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

Applications close: Wednesday, 11th of March 2026