Captain Georgina Sutton’s Journey | Four Decades of Aviation Leadership

What first brought you to Qantas, and how did your career journey unfold?

My journey began in a glider over Blanchetown, South Australia, at age 16. From that moment, I knew I was destined to fly. In 1989, I joined Qantas as a Second Officer on the 747-400, beginning a career that spanned nearly four decades.

Before aviation, I served as a police officer. My passion for flying led me to progress through the ranks: First Officer on the 767 in 1995, Captain in 2001, and Captain on the 787 Dreamliner in 2015. I held leadership roles including Fleet Captain of the 767 and Chief Pilot and Head of Flying Operations at Jetstar, the first woman in Australia to do so.

On Sunday 3 August 2025, I touched down in Sydney for the final time, completing my last commercial service operating QF3/4 from New York to Sydney via Auckland. It was a fitting close to a career filled with milestones, memories and meaningful moments.

What do you enjoy most about working at Qantas?

The people. Throughout my career, I was surrounded by professional, dedicated colleagues who made every flight memorable. The culture of safety, excellence and camaraderie is something I always valued.

How does your work make a difference to our customers?

Flying is more than getting from one place to another. It is about creating a safe, reliable and comfortable experience. Whether operating repatriation flights during the pandemic or flying dignitaries, I always focused on delivering the highest standards of service and safety.

What’s one project or achievement you’re particularly proud of?

There are many, but a few stand out. Flying Queen Elizabeth II from London to Singapore in 1992, leading the final Qantas 767 retirement flight, and being appointed Chief Pilot at Jetstar. Each milestone was a proud moment, not just for me, but for women in aviation.

How has Qantas supported your growth and development?

Qantas provided opportunities to grow, lead and mentor. I had incredible mentors and instructors who shaped my approach to safety and leadership. The support I received helped me navigate challenges and achieve goals I never imagined possible.

What advice would you give to someone starting their career as a pilot today?

Take one step at a time and even if you have not contemplated all the study and ratings that you may need, starting with a recreational aircraft, gliders or small powered aircraft can be a great start.

What qualities make a great pilot?

Passion for flying, willingness to learn and humility. Flying is humbling. Weather, technical issues and unexpected events require calm, focused decision-making. Great pilots are lifelong learners with strong communication skills and the ability to self-assess and grow.

What excites you about the future of aviation and the Qantas Group?

New aircraft, new routes and evolving technologies in both aircraft and training. The opportunities for pilots across long haul, short haul and regional operations are expanding. Qantas’ safety and training culture is world-leading, and being part of that is exciting.

How do you hope your legacy will inspire future aviators?

I hope that my legacy and background will demonstrate there are a number of ways to achieve one's goals, even if the pathway is not clear. Being open to setbacks but having the fortitude to learn and have self-discipline all the while taking time to have some fun!

Captain Georgina Sutton, Qantas