Senior Manager Crew Systems

• Lead crew optimisation systems across the Qantas Group in this senior leadership role 
• Drive strategy and technical delivery for Jeppesen crew systems across multiple AOCs 
• Permanent full-time opportunity based at our Mascot Campus, Sydney 

At Qantas, our strong beliefs guide the way we work, ensuring everything we do stays true to our customers and this iconic brand. The global aviation industry is just as much complex as it is exciting.  

As the Senior Manager Crew Systems, you will set the direction and lead the implementation, support, and continuous improvement of the Jeppesen Crew optimisation systems across the Qantas Group. You will be accountable for driving crew workforce optimisation outcomes through system excellence, vendor management, and team leadership. 

This is a role where deep technical expertise meets strategic leadership. You will deliver optimisation initiatives that support transformation and growth objectives, improving outcomes and efficiencies within workforce planning relating to crew utilisation, scheduling and rostering, training, and strategic imperatives. This includes managing the delivery of operationally critical system changes, ensuring milestones are met and risks are identified and escalated appropriately. 

As a people leader, you will manage a team of Managers Crew Systems (with indirect reports) and work with multiple functions across the Group Airlines. You will be a key decision-maker for the recruitment and retention of talent, providing coaching, mentoring, development, and team building to grow a high-performing crew systems capability. 

You’ll have  

• Minimum 7 years’ experience with Jeppesen Crew Pairing and Jeppesen Crew Rostering, Jeppesen RAVE, and Python (Jeppesen Manpower Planning highly desirable) 
• Proven experience managing teams, with a strong focus on building and maintaining a high-performing team 
• Strong system architecture skills, with the ability to design clean, well-structured solutions that balance technical rigour with operational requirements 
• Degree in IT (Software Development), Mathematics, Business, or Aviation (post-graduate qualifications in optimisation, analytics, or a related field desirable) 
• Sound understanding of best practice workforce planning and optimisation techniques, including crew scheduling and rostering principles 
• Sophisticated stakeholder management and influencing skills, with the ability to build trust and exert influence at executive and senior leadership levels 
• Deep problem-solving ability, combining technical expertise with commercial and strategic thinking to inform solutions
• Strong communication skills, with the ability to convey highly complex technical topics to non-technical stakeholders 
• Strategic planning and change management capability, with the ability to design and govern complex project plans for key strategic initiatives 

Why Qantas? 

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.  
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices. 
• We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Applications will close by the 11th of March 2026