Our Values and Behaviours
People and innovation are at the heart of the Qantas story. With committed employees and loyal customers, we've grown from humble beginnings to a leading global airline.
Our Values
We're proud to be Australian. We want to bring the best of this beautiful country to the world. No matter what you do at Qantas or where you're based, our values can help you do just that.
Genuine: We act with honesty and integrity.
Inclusive: We're committed to equality, diversity, and giving back.
Caring: We're here for our customers and are known for being empathic and caring. We always extend a warm welcome.
Innovative: We have a restless spirit of innovation and progress.
Experienced: Our long-standing safety record is a result of the experience of our people.
Our Behaviours
Our behaviours are how we do things every day, they are built on what makes us unique and sets us apart and they provide a common language to guide expectations of ourselves and others.
Responsible: Always care and be responsible for your actions and decisions.
Respectful: Working together while being respectful and inclusively engaging with everyone.
Resilient: Maintain a positive attitude towards everyday challenges and obstacles.
Excellence: Striving continuously for excellence in everything we do and all our endeavors.
Our stories
Teaser
Cabin Crew StoriesContent Type
PostsPublish date
12/15/2025
Summary
How did you first join Qantas? I joined the Qantas Group in December 2002 after spotting an advertisement in our local Mildura paper for QantasLink Cabin Crew on the Dash-8 turboprop. Twe
by
Lilliah Grills
Teaser
Engineering StoriesContent Type
PostsPublish date
12/09/2025
Summary
How did you first join Qantas? In Year 11, I completed a Certificate II in Aeroskills, a pre-apprenticeship in aircraft maintenance, before starting my journey with Qantas. T
by
Lilliah Grills
Teaser
Customer Service StoriesContent Type
PostsPublish date
11/04/2025
Summary
What first brought you to Qantas, and how did your career journey unfold? I joined Qantas in 2014 as an Indigenous School Based Trainee while completing my VCE. I first heard about t
by
Lilliah Grills
Teaser
Corporate StoriesContent Type
PostsPublish date
11/03/2025
Summary
What first brought you to Qantas, and how did your career journey unfold? I joined Qantas as a contractor nearly 15 years ago to help solve a complex business challenge. Today, I’
by
Lilliah Grills
Teaser
Qantas FreightContent Type
PostsPublish date
11/03/2025
Summary
Starting out My Qantas story began when I was 19 and studying Business Management at UTS, majoring in Tourism. I’ve always been fascinated by aviation and dreamed of working in the in
by
Lilliah Grills
Teaser
Customer Service StoriesContent Type
PostsPublish date
10/01/2025
Summary
Joining the Flying Kangaroo Before joining Qantas, I had spent more than ten years in the aviation industry. Qantas was always my ultimate goal because the Flying Kangaroo represents more
Teaser
Corporate StoriesContent Type
PostsPublish date
10/01/2025
Summary
What first brought you to Qantas, and how did your career journey unfold? I’ve always wanted to work for Qantas. As a child, I flew between Australia and the UK as an unaccompanied minor,
Teaser
Pilot StoriesContent Type
PostsPublish date
09/30/2025
Summary
What first brought you to Qantas, and how did your career journey unfold? My journey began in a glider over Blanchetown, South Australia, at age 16. From that moment, I knew I was destine
Teaser
Cabin Crew StoriesContent Type
PostsPublish date
08/21/2025
Summary
From Dream to Career Working in customer service has always been my passion. Before joining Network Aviation (NAA), I managed a busy restaurant on Rottnest Island, but becoming a flight a
Teaser
Corporate StoriesContent Type
PostsPublish date
08/14/2025
Summary
From Loyalty to Customer Care: A Decade at Qantas Starting out I joined Qantas in 2015, beginning in Qantas Loyalty where I supported the Commercial team and Finance. My sister had been