Senior Manager SME Digital Platforms

• Own a high‑impact digital portfolio that directly influences annual revenue and shapes the future of the Qantas Business Rewards customer experience. 
• Lead strategic product direction across Loyalty and eCommerce platforms, driving innovation, customer engagement, and market growth. 
• Permanent role based at our Mascot Campus 

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.  

The Senior Manager, SME Digital Platforms is accountable for the product roadmap, delivery, and operations of the Qantas Business Rewards digital shopfront and online booking tool, ensuring that Qantas’ loyalty and direct booking platforms are optimised to achieve strategic objectives and revenue targets. This role transforms customer strategy into digital execution by prioritising opportunities, driving customer engagement, and managing the pipeline of work for the design and software engineering teams, as well as external vendors. It also holds responsibility for the day‑to‑day operations of the Qantas Business Rewards eCommerce platform. 

Success in this role requires exceptional strategic thinking, collaboration, and influencing skills, particularly when engaging senior leaders across the Qantas Group. The Manager will independently lead teams, shape product vision, and drive significant commercial outcomes through strong communication, stakeholder alignment, and decisive action. This is a highly visible position responsible for guiding the future direction of Qantas’ digital experience for SME customers and delivering material impact on revenue and market share growth. 

You’ll have – 

• 8–10+ years’ experience in digital delivery, commercial, sales, or marketing roles, including significant team leadership experience. 
• 3+ years’ experience working with, and a strong passion for, agile methodologies. 
• Demonstrated success operating within a large‑scale, complex organisation. 
• Degree qualified, or equivalent industry, technical, or professional experience. 
• Strong knowledge of modern digital frameworks and methodologies (Scrum, Kanban, Lean, Design Thinking, Human‑Centred Design), including continuous improvement and test automation. 
• Proficiency in project management tools (Jira, Confluence) and productivity suites (Microsoft/Google). 
• Proven ability to lead multi‑disciplinary teams, foster collaboration, and communicate strategic vision with strong influence at senior/executive levels. 
• Experience with data analytics, insights, and financial/performance management, ideally with BI tools such as Adobe Analytics; strong capability in stakeholder engagement, change facilitation, and assessing digital, application, infrastructure, UI/UX, and risk considerations 

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Be a part of something special and play your part in the Qantas story – get in touch today. 

Applications close Sunday 22nd February

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.