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Our Values and Behaviours

People and innovation are at the heart of the Qantas story. With committed employees and loyal customers, we've grown from humble beginnings to a leading global airline.

Read more about the history of Qantas

Our Values

We're proud to be Australian. We want to bring the best of this beautiful country to the world. No matter what you do at Qantas or where you're based, our values can help you do just that.

Genuine: We act with honesty and integrity.

Inclusive:  We're committed to equality, diversity, and giving back. 

Caring: We're here for our customers and are known for being empathic and caring. We always extend a walm welcome.

Innovative: We have a restless spirit of innovation and progress. 

Experienced: Our long-standing safety record is a result of the experience of our people.

Two members of our cabin crew team on the airstairs, hi-fiving

Our Behaviours 

Our behaviours are how we do things every day, they are built on what makes us unique and sets us apart and they provide a common language to guide expectations of ourselves and others.

Responsible:  Always care and be responsible for your actions and decisions. 

Respectful:  Working together while being respectful and inclusively engaging with everyone. 

Resilient:  Maintain a positive attitude towards everyday challenges and obstacles. 

Excellence:  Striving continuously for excellence in everything we do and all our endeavors.

A member of our Freight team sitting on a ground-vehicle smiling
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