Head of Product & Digital - Financial Service Experiences

• Co-create and execute a multi-year Product Strategy that delivers the Financial Services and Insurance portfolio strategic and commercial goals

• Act as a key member of the leadership team for two Tribes, providing strategic product counsel

• Full time permanent role based at our Mascot Corporate Campus 

Qantas Loyalty is an integral part of the Qantas brand, with a vision to be the most valued and trusted Loyalty ecosystem that makes every day more rewarding. With a focus on rewarding loyalty and fostering lasting relationships, our business is dedicated to providing unparalleled value and benefits to our members. From earning points on flights, shopping and everyday purchases to enjoying exclusive perks and privileges, Qantas Loyalty is committed to delivering exceptional service and rewards. With a rich heritage and a forward-thinking approach, we continue to redefine loyalty in the aviation industry, setting the standard for excellence and innovation.  

The Head of Product & Digital – Financial Service Experiences holds a pivotal strategic role, accountable for the end-to-end product vision, digital commercial drivers, and member experience across all products within the Financial Services and Insurance portfolios. As a senior leader across two Tribes, you are responsible for devising the product and digital strategy to achieve ambitious financial and member engagement targets in line with the Qantas Loyalty strategy. You will leverage deep domain expertise to devise long-term product strategies, discover new revenue streams, and manage complex partnerships with major banks and underwriters. 

Leading a high-performing team of Product Managers and Business Analysts, you will act as a subject matter expert for innovation, championing "best-in-class" product practices and transforming organisational capabilities to ensure the team remains agile and commercially astute. You will navigate a complex stakeholder landscape, influencing outcomes at an executive level to align the product roadmap with the broader Qantas Loyalty strategy. Key to this role is the ability to engage effectively with Financial Services and Insurance partners to ensure seamless product development and execution across both Qantas and partner channels.

What you’ll bring to the role: 

• 10+ years of senior product leadership experience in large, complex and matrixed organisation with at least 5 years as the top-level owner of a distinct product portfolio

• Experience across B2C, Payments, Lending, Insurance and White-label business models highly regarded

• Experience in leading the delivery of large scale and complex transformation and change programs across multiple business units

• Experience in achieving results in a fast-paced and continually changing environment

• Experience leading medium to large multi-disciplinary teams, building a team-oriented, collaborative and agile environment

• Demonstrated ability to collaborate, contribute and drive effective teamwork across traditional organisational boundaries as well as lean agile organisations

• Strategy development and execution

• Product innovation with deep knowledge of customer and product discovery, implementation and measurement processes

• Product portfolio performance management and  user-centric design

• Senior executive level stakeholder management skills with ability to influence/negotiate positive outcomes

• Advanced decision-making skills with the ability to appropriately delegate

• Advanced planning skills to drive business performance

• Ability to coach and build individual and team capabilities based on future workforce demands

Why Qantas?  

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.  

• We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options.   

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.  

• We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.  

Applications Close on the 6th of March

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.